Google Plus Page

Common Questions About
Home Health Services

What is home care?

How can I determine if home care is necessary?

What is the difference between home care and home health care?

Can The Thorne Group provide both home care and home health care?

Approximately how many patients does The Thorne Group serve in a year?

How does The Thorne Group compare to other agencies in this area in its delivery of home health care services?

What are some other reasons I might want to choose The Thorne Group over other agencies for home care or home health care?

Will my insurance cover the costs?

How do I know I can trust the aide in my home?

My parents are in Westmoreland County, but I live elsewhere. How do I know what services they require?

I am the full time caregiver for my parents, but I need help. Can The Thorne Group help me?

What areas does The Thorne Group service?

What kind of insurance does The Thorne Group have?

What does it mean when The Thorne Group is “Medicare Certified”?

Does The Thorne Group have any complaints against them with the BBB, or with any licensing commission?

Have there ever been any charges of elder abuse in connection with the agency?

Can the agency schedule services according to patient needs or must you fit around their schedule?

Can a worker be changed if there is a problem? What if a worker gets sick or quits?

Are emergency call services available?

What is home care?

Simply put, home care is assistance provided in the home by a person other than the typical family caregiver. Home care may include help with bathing, dressing, and personal hygiene. It may include a wide range of services: taking and recording vital signs, assistance in the bathroom, light housekeeping, meal preparation, companionship, grocery shopping and pharmacy errands, home safety supervision, medication reminders, bill-paying, laundry, and transportation.

back to top

How can I determine if home care is necessary?

When self-care at home has become difficult or family caregivers are not immediately available to do the volume of work that is necessary, home care may be the answer. Home care often relieves family members of basic caregiving functions and makes it possible to spend quality time, rather than the functional caregiving time. Aside from being easier and faster to implement than moving to a institutional care setting, homecare allows the senior to stay at home in familiar and comfortable surroundings. Many people are now choosing homecare over institutional care.

back to top

What is the difference between home care and home health care?

When the patient’s need is for more than home and personal care, a home health care agency may be required. Home health care is the provision of skilled medical services (such as administration and adjustment of medication levels, monitoring and dressing of wounds, etc.) in the home by trained medical personnel. Home health care is always ordered and supervised by a physician.

back to top

Can The Thorne Group provide both home care and home health care?

Yes. The Thorne Group has a large professional staff supervised by a nurse administrator and more than 100 aides capable of providing many different types of home and home health care services.

back to top

Approximately how many patients does The Thorne Group serve in a year?

Over 1000 patients receive care from The Thorne Group every year and the number is growing. This includes patients we serve through the Area Agencies on Aging, Medicaid-based waiver program, Medicare, other government-sponsored programs, various insurances, and private duty.

back to top

How does The Thorne Group compare to other agencies in this area in its delivery of home health care services?

Statistics are available on a Medicare-sponsored website that demonstrate The Thorne Group provides services which generate superior outcomes. Please see the following link to compare local agencies: www.medicare.gov/HHCompare/Home.asp

back to top

What are some other reasons I might want to choose The Thorne Group over other agencies for home care or home health care?

There are many reasons why you might want to choose The Thorne Group over other agencies. The Thorne Group is locally owned and free standing, not a chain. The owners live in the community and are on-site every day managing the agency, interacting with employees, and directing operations. As active community members, they have a vested interest in the area’s overall quality of life and the need to make superior health services available for all seniors. The Thorne Group’s administrator is a registered nurse with a Master’s Degree in nursing and 25 years’ experience in home health care. Compassionate and professional with patients and employees alike, she always guides the agency in matters of compliance, quality of care, and the latest health care trends and technologies. Ongoing training for all employees assures that high-quality caregivers are available throughout the agency. Customer service is continuously emphasized in every possible way. Everyone involved with The Thorne Group feels that our services are of critical importance not just to the patients we serve but also to the families and friends who love them and want for them the best life our good care can provide.

back to top

Will my insurance cover the costs?

Depending on the services provided, in many cases, insurance covers the cost of services. Medicare, Medicaid, and private insurances are sources of payment for many senior citizens receiving home and home health care.

back to top

How do I know I can trust the aide in my home?

Caregivers are carefully screened with employment and personal reference checks, Act 34 background checks, and personal interviews. Caregiver training addresses all issues of patient rights, patient privacy, and caregiver responsibilities. The Thorne Group is fully insured and caregivers are bonded.

back to top

My parents are in Westmoreland County, but I live elsewhere. How do I know what services they require?

The Thorne Group offers the services of an experienced geriatric special services coordinator who is trained in evaluating the personal circumstances of senior citizens for the purpose of determining a customized plan of care utilizing all available community and other resources.

back to top

I am the full time caregiver for my parents, but I need help. Can The Thorne Group help me?

The Thorne Group’s caregivers can work with you while you are present to help you take care of your parents or can provide care for your parents if you need to be away (respite services), according to your needs and preferences.

back to top

What areas does The Thorne Group service?

The Thorne Group services Westmoreland and Allegheny County. Greensburg, Irwin, Latrobe, New Kensington, Export, Murrysville, Jeannette, Youngwood, South Greensburg, Mt. Pleasant, Pittsburgh, and Blairsville are a sampling of the towns where the agency provides services. If you have any questions about our service area, please do not hesitate to contact The Thorne Group.

back to top

What kind of insurance does The Thorne Group have?

The Thorne Group carries commercial liability, auto, professional liability, workers’ compensation, and special bonding insurance.

back to top

What does it mean when The Thorne Group is “Medicare Certified”?

It means that The Thorne Group has been approved by The Centers for Medicare & Medicaid Services (CMS), a Federal agency within the U.S. Department of Health and Human Services. This approval allows The Thorne Group to work with local doctors and other healthcare professionals to provide skilled services to patients as needed, and to collect payment for these services from authorized government-sponsored organizations.

back to top

How long has The Thorne Group has been in business?

The agency has operated since 1995.

back to top

Does The Thorne Group have any complaints against them with the BBB, or with any licensing commission?

The agency has never had a complaint filed against it with any business- or health-care entity.

back to top

Have there ever been any charges of elder abuse in connection with the agency? 

The agency has never been involved in any case of elder abuse in any way.

back to top

Can the agency schedule services according to patient needs or must you fit around their schedule?

Services are intended to accommodate the schedule of the patient and are generally planned in accordance with the patient’s preferences.

back to top

Can a worker be changed if there is a problem? What if a worker gets sick or quits?

Because The Thorne Group is a large agency with many workers, it can accommodate a change in workers for any reason. All workers report to client service coordinators who are responsible for finding a replacement worker when it is necessary to do so.

back to top

Are emergency call services available?

There is an after-hours answering service available to patients. However, patients with emergency medical situations will be counseled to call 911 for emergency care.

back to top

 

The Thorne Group

Registered and Approved by the Department of Public Welfare as a Training Institution for Personal Care Home Administrators.

Service Areas Include:

We have clients in many cities and towns in Southwestern PA. Here is a partial list:

  • Adamsburg
  • Apollo
  • Armbrust
  • Arnold
  • Baldwin
  • Boro
  • Belle Vernon
  • Blairsville
  • Bolivar
  • Bradenville
  • Bridgeville
  • Buena Vista
  • Carnegie
  • Clarksburg
  • Coraopolis
  • Delmont
  • Derry
  • Donegal
  • East Vandergrift
  • Elizabeth
  • Export
  • Forbes Road
  • Greensburg
  • Hannastown
  • Harrison City
  • Herminie
  • Irwin
  • Jeannette
  • Latrobe
  • Leechburg
  • Library
  • Ligonier
  • Lower Burrell
  • Madison
  • Manor
  • McKeesport
  • Monessen
  • Monongahela
  • Monroeville
  • Mt Pleasant
  • Mt. Lebanon
  • Mt. Oliver
  • Mt. Pleasant
  • Murrysville
  • New Alexandria
  • New Florence
  • New Kensington
  • New Stanton
  • North Huntingdon
  • Pittsburgh
  • Ruffsdale
  • Saltsburg
  • Scottdale
  • Seward
  • Slickville
  • Stahlstown
  • Swissvale
  • Trafford
  • Turtle Creek
  • Vandergrift
  • West Leechburg
  • West Newton
  • Westmoreland City
  • Youngwood

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Learn about
Our Privacy Policy.